FAQ's by Category

Client's Notice

General FAQ's:

1) Q: Where is your factory located?

A: Our factory is located in Quanzhou City ,which called stone city in china,Fujian, of China. (zip code: 362000), near Xiamen Xiamen city of China , you can visit us from your country to Xiamen international airport! It takes around 90 minutes by car from Airport to our Headquarter first

2) Q: Are you are a direct exporter & manufacturer of stone products from China ?

A: We are an main Chinese manufacturer of Granite products such as granite tiles, slab, countertop, vanity, shower panel (tub surround),pavingstone, cobblestone, etc granite products , Especially, our granite countertop and vanity have a good advantage in skill and Export Experience.
We also invest some factory such as Slate ,Sandstone, Travertine and Marble factory
Generally ,we can supply all kinds of stone products such as granite marble slate travertine, sandstone with competitive price and good service , by our working hard ,through our all team staffs.
Also We have rich experience for exporting our goods to USA, Canada, Mexico, Europe ,Australia etc

3) Q: How to start our business with your company?

A: first, kindly view our website
Second, choose what you like, in items, colors, measurement
Third, Contact us ,then we quote the price for you
Fourth ,if you like to order our goods for your projects
You need tell us details including size, color, quantity , that would be better that you offer us drawing
Fifth ,if you just only like to start this stone business, don’t worry, kindly tell your idea, we would have our experienced Staff to service you! We would tell you what is good popular items in your country and answer you all questions
Sixth: you just only tell us what you need, we can do best for you

4) Q: Can you offer us what is delivery time estimated

A: Depend the quantity, but usually it need takes around 15-20 days for producing upon we receive the deposit

5) Q: Which forms of payment do you accept?

A: We accept TT, and LC
TT (wire Transfer)--- 40%own upon signing contract, 60% paid before shipping
Also accept irrevocable L/C at sight

6) Q: How to ship the cargos from our country to your city?

A: We have some good shipping partner help you take the cargos from our country to your Inland port or Sea port or Jobsites or Warehouses!

7) Q: Is your stone man-made and why is it so inexpensive?

A: In this website, all products are artificial (also called engineered stone ), man-made , produced from the natural stone rocks(marble) ,Quartz, Shell ,Glass and other additives such like resin, natural detritus, mineral pigment. We are able to sell at such low prices

8) Q: Does China Newstar STONE ship worldwide?

A: At present, we ship container orders to worldwide from China. The options for shipping pallet quantities vary from product to product. Consult the FAQs by category for more details, or contact us by email.

9) Q: How do I obtain samples?

A: For samples we only charge for the courier cost of the samples which can be ordered DHL, UPS, TNT OR Fedex ground or Fedex Expedited. The rate will be calculated based on your address and the number of samples you order. We can return this courier cost if you order above two containers. Payment can be made by western Union or Wire Transfer(T.T)

10) Q: May I check the quality before the shipping?

A: yes ,welcome . you can come here or you ask your some friend in china to check the quality, then we ship it

11) Q: Is it possible to keep cargos as same color as sample?

A: No, this is man-made stone, and every blocks are mixed by some material such as stone rocks, quartz, shell, glass and other additives, maybe color would be a little change after mixed, but generally are closed!

12) Q: Where is your main sale market worldwide?

A: Our products are highly level products, are mainly sold to USA, Canada, European country such as Germany ,UK, Spain,Porgual France, and other countries etc., total 40 countries and area now